Dorak Appointments FAQ | Features, Pricing and Support
What are Dorak Appointments current capabilities and limitations?
Current capabilities and limitations: Dorak Appointments supports bookings, group sessions, trips, products, customer management, business analytics, marketplace discovery, public business pages, search, price-on-request flows, automated reminders, and sponsorships or boosts where enabled. Online payments: Dorak does not currently process payments between customers and businesses; customers pay the business directly according to the business's preferred payment arrangement. Business subscription payments may be handled directly by the Dorak team, with automated subscription billing planned for a future phase. Business-management integrations: Dorak does not currently replace point-of-sale systems, accounting or invoicing software, full inventory-management systems, delivery-routing systems, Google Calendar synchronization, or full WhatsApp conversation automation. Businesses can share their Dorak page and booking link through WhatsApp. Health and regulated services: Dorak can help appointment-based businesses organize bookings and customer activity, but it is not presented as a medical-record, diagnosis, insurance, or regulated healthcare-compliance system. Data export and account deletion: businesses and customers can contact Dorak support to request account deletion or available account data; self-service export and deletion tools may be added in the future.
How does a customer book an appointment with my business on Dorak?
A customer books directly from your business's public Dorak page — no phone call needed if you're on the Pro plan, which allows 24/7 self-service booking. They pick a service, see your real open time slots, and confirm — the appointment lands straight on your calendar. On the Base plan, customers still see your public page and services, and book by calling or messaging you; you enter the appointment yourself.
How much does Dorak cost?
Dorak has two simple plans, Base and Pro, billed at a yearly, 6-month, or monthly term — see the exact prices on the Pricing page. There is no commission on your services and no fee your customers ever pay to book.
Does Dorak support Arabic and Hebrew, not just English?
Yes — the customer-facing booking pages and your dashboard are fully available in Arabic, Hebrew, and English, and you and your customers can each use whichever language you're most comfortable with.
How does Dorak reduce no-shows?
Every appointment triggers an automatic reminder before the scheduled time, so customers don't simply forget a booking made days or weeks earlier — the single biggest cause of no-shows. It runs on its own, with nobody on your team needing to call and confirm by hand.
What happens to an appointment slot when a customer cancels?
When a customer cancels, Dorak can automatically offer that freed-up slot to the next person on your waitlist, instead of it sitting empty until someone happens to call. The slot fills quickly, and the time isn't wasted.
How do new customers discover my business through Dorak?
Dorak is available for local businesses in all cities across Israel. Through the Dorak marketplace, customers can search active listed businesses by city, area, zone, and category, with services, hours, and reviews visible before they reach out. That is on top of your own bookable link, which you control and can share anywhere.
Do my customers need to download an app to book with me?
A customer books instantly from your Dorak link in any mobile or desktop browser, so you can share that booking link anywhere — your Instagram bio, a text, a QR code. Your business also gets full discovery in the Dorak marketplace, so new customers find and book you the same way. You and your team can additionally use the full Dorak app to manage the business day to day.
Do I need special hardware — a tablet, a card reader — to use Dorak?
No — Dorak runs on the phone or computer you already have. You manage your calendar, services, and bookings from the dashboard in any browser, or from the Dorak mobile app if you are an owner or staff member; there is no dedicated hardware to buy.
Can I still take walk-in customers alongside scheduled bookings?
Yes — you can add a walk-in customer straight into your calendar the moment they arrive, and Dorak reserves that slot exactly like any other booking, so nothing gets double-booked later in the day.
How do I set up my working hours?
You set your working hours once in your dashboard — per day of the week, with support for a lunch break or a split shift — and every booking page, availability check, and reminder respects them automatically from then on.
Can I manage multiple staff members on one account?
Yes — add as many staff members as your business needs, each with their own hours, services, and calendar, all inside one Dorak account, so customers can book (or you can assign) the right person for the job.
Does Dorak support multi-day trips or group events, not just single appointments?
Yes — beyond single appointments, Dorak supports multi-day trips and group sessions with a set number of seats that customers join individually; useful for a class, a workshop, or an organized outing your business runs.
What is Dorak's cancellation policy?
Cancellation terms are set by each business, not by Dorak — you decide how appointments on your calendar can be canceled or rescheduled, and a customer canceling through Dorak notifies you and can automatically open that slot to your waitlist.
Who owns my business and customer data?
You do — your business data, your service catalog, and your customer list belong to your business, not to Dorak. Dorak stores it securely to run your bookings and never sells it to other businesses.
How do I join the Dorak pilot?
Register your business through Dorak. Dorak is available for local businesses in all cities across Israel, and the current launch offer gives eligible new businesses months free with no credit card required to start. See the Pricing page for the exact terms.